In the event an incorrect or faulty item is received, please call 1300 442 897.
Any item that is damaged upon arrival must be notified via email within 24 hours of receipt.
Please retain your original receipt issued by iBuys (J.T.M. Marketing Pty Ltd). Without a copy of your receipt, a return or warranty claim on your purchase will not be possible. While we will always try our best to retain copies of your receipt on our system, this is not always possible.
Please note that you are not covered for any damage caused to your product through incorrect usage, against manufacturer instructions, negligence, or accidental breakage.
No refund or exchange will be provided, if you change your mind or buy the incorrect item. So please choose your products carefully
Faulty Items Purchased Within 30 Days:
iBuys will not accept responsibility for postage charges if Reply Paid details obtained from us are not used.
It is recommended (at the customers expense) that items returned via our Reply Paid address are sent back as registered mail. Items which come back with Reply Paid cannot be tracked, and therefore if they are lost in transit, iBuys will assume that the item(s) have not been returned.
No responsibility will be accepted for any associated charges that you may have if your faulty items original packaging is discarded or destroyed. Please keep all original packaging intact in case the item may need to be returned.
Please allow up to 10 days for faulty items to be changed over, and re-delivered. iBuys cannot issue replacement goods until the faulty items have been received.
Goods which are returned that are not deemed faulty will be returned to the customer.
Faulty Items Purchased More Than 30 Days Ago, But Still Under Warranty:
Should an item be found to be faulty more than 30 days after purchase, however still under the manufacturers warranty - the buyer shall return the item to iBuys or the manufacturer for repair/replacement at the buyers cost.
More often than not, we are able to liaise with the manufacturer (where possible) to obtain replay paid details for the faulty product to be returned for repair or replacement.
In some instances we are able to arrange for you to take your product to a local service centre to have the item assessed and repaired or replaced.
Please contact us should you wish to check the warranty or repair/replacement process on any of our products.